Cancellation and Return Policy

Return Policy

If you are not entirely satisfied with your purchase, you may return the unused item in its original packaging within 30 days unless noted otherwise. A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account.

Sorry, we cannot accept returns on consumables if seals have been broken or the package has been opened.

Please note that we may request for you to email/send pictures of damaged or defective merchandise.

Cancellation Policy

If you have placed an order that you wish to change or cancel prior to shipping, please contact Customer Service at support@alturnative.com. Once your order has shipped, the above return policy will apply.